IT initiatives and software projects often alter a company’s culture and processes, so it’s important to use the right strategies and the principles of change management.
There may be resistance from people who fear failing, dislike losing control or lack a clear understanding of the long-term objectives. These can all be overcome by following the advice below.
Management Communication and Commitment
Successful change management and project implementation depends on open and consistent communication from management.
It may help to use a software project champion who is the visionary manager with access to executives and good rapport with employees.
They may be able to better explain and demonstrate how the software will achieve goals, increase productivity and reduce workloads.
Quantitative and qualitative benefits, such as higher sales revenues and customer satisfaction, may help convince employees to support the cause.
Prioritize IT Consensus
One common issue that organizations run into is trying to decide between available software solutions.
Some departments may prefer universal, standardized software while others may want customized, scalable solutions.
Feedback from staff, clients, vendors, customers and managers are all equally valid. Those who prefer a specific vendor may tend to focus on current processes, immediate issues and short-term solutions.
From a strategic business planning perspective, long-term scalability and diverse functionality are still quite important.
Start with a Pilot Project
Many successful software projects use a staged approach that starts with the business units and locations that offer the best performance and potential success.
This helps to build confidence and motivate people while also identifying and resolving issues. The sooner a solution is implemented, the faster business leaders will see a good ROI.
However, methodical testing helps to minimize risks, costs and user discomfort. Bringing incremental change to an organization may still maintain value, business functionality and employee productivity.
Most software projects include members of two organizations.
First, internal IT staff who ensures knowledge transfer and management who provide insights into systems and resources.
Second, external consultants and software vendors who provide industry expertise, actionable recommendations and professional support.