CIO magazine states that so-called digital disruptions and transformative threats, such as cloud computing and the Internet of Things (IoT), continue to change the business world. Modern CIOs no longer simply focus on IT control, budgets and processes.
Critical IT applications and infrastructure, such as ERP systems, now provide strategic assets to organizations. The following three strategies will help convince business leaders of the importance of implementing enterprise-wide IT solutions.
Present Data as a Strategic Asset
Many people now feel that data is a new currency of business. Inferior applications that fail to properly collect, analyze and extract value from data may contribute to business intelligence bankruptcy. CIOs used to be primarily responsible for deploying and managing background solutions to improve processes and streamline operations. Today, CIOs are the gatekeepers to emerging technologies that will make or break corporations in the future: Big Data, machine learning, artificial intelligence and advanced analytics.
Promote Customer-based Decision-making
Most CIOs realize that customer data and feedback are the most advantageous types of business intelligence. The quality and nature of the front-end user experience now provide the most valuable information available to business leaders. Technology giant IBM states that data-driven customer solutions may increase revenue, reduce costs and promote customer service efficiency. Organizations need extremely accurate, real-time data in order to effectively identify problems, resolutions and opportunities.
Embrace a Collaborative Approach
No matter how complex its digital structures, organizations rely on seamless analysis and information sharing to ensure productivity, compliance and alignment with goals. No department exists in isolation and global partners and locations mean that CIOs are supporting unified systems and collaborative platforms. This prevents the creation of inaccessible information silos and rogue employees working outside the system. CIOs are tasked with teaching business leaders about how integrated IT and ERP systems will transform raw data into strategic insights and generate actionable recommendations.
Today’s cloud-based ERP systems can be leveraged to achieve traditional goals, such as streamlining operations, and new goals, such as serving customers better and earning repeat business.