Technology offers excellent business value and improvement opportunities for organizations, so CIOs need to ensure that core IT services are ready for the future.
CIOs can offer the clear strategy, leadership and governance needed to implement enterprise-level ERP solutions that will drive efficiencies and increase productivity.
Promote Innovative Leadership
Not all executives and business leaders strategically think about the beneficial outcomes and added value of IT systems. Fortunately, more and more decision makers understand the power and potential impact of information technology in the business world. CIOs must often convince skeptical executives that their IT vision, which often includes upgrading and expanding solutions like ERP, may be the most influential factor of future business success. Staying current with emerging technology may improve products and services and make the workforce more engaged and effective.
Drive Sustainable Growth
The power of the CIO’s position lies in their ability to lead the awareness and adoption of technology innovation. In order to become more strategic and drive growth, CIOs need to adopt a business-first or customer-first mindset. This may require systems thinking so they may succinctly explain to executives how the right IT systems will positive impact every part of the business. The right IT infrastructure may increase functionality, transparency and the quality of the customer experience. ERP solutions help create information silos that feed business intelligence and create sustainable growth.
Intuitive and Strategic Planning
Transitioning to new enterprise-wide systems will create certain challenges. For example, current business intelligence collection practices may rely on outdated methods, such as manual spreadsheets, so employees may need training to recognize the benefits of automation and technology. Once they can access better customer data and operational insights, they will be able to identify more process improvement areas. CIOs must carefully plan so they can maintain balance between simultaneously driving the business forward and ensuring that the systems and applications maintain their reliability expectations and performance standards.
Implementing ERP projects require excellent risk and project management skills. It may also require the expertise of ERP and procurement consulting experts. Part two will cover the best practices to treat IT as an asset, focus on the customer and adopt a collaborative approach.